Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

Several studies have examined the effects of perceived justice of preferential treatments to customers, but few have studied these effects when customers have different input. The purpose of the study is therefore to enhance the knowledge and understanding of the effects of preferential treatments to customers with varying input. More specifically, the study focuses on how perceived justice, customer satisfaction and loyalty are affected depending on the customer's input and received treatment. An experimental study with 263 respondents showed that the perceived justice and loyalty intentions among both the receiver and the non-receiver of the preferential treatment were of highest level when it was given to a customer with large input. Customer satisfaction however, was found to be of highest level when customers themselves received preferential treatment, regardless of the size of their input.

This essay analyses the European Food Safety Authority's (EFSA) legitimacy. Theories on input- and output legitimacy are used in the examination. After analysing stakeholder representation, forum for deliberation, transparency, independence, and information sharing, input legitimacy in EFSA is assessed to be high. Output legitimacy was examined through the authority's outcome effectiveness, which was divided into compliance and effectiveness. Since food safety is an immense area, two important parts were chosen for the analysis of output legitimacy; transmissible/bovine spongiform encephalopathy (TSE/BSE) and genetically modified organisms (GMO).

Det övergripande syftet med denna uppsats var att se vilka tendenser som finns i elevuppsatser som producerats kort efter att eleverna arbetat med grammatik. Hypotesen var att de elever som arbetat intensivt med vissa grammatiska moment också använder dessa oftare i fria uppsatser än elever som inte arbetat lika intensivt med grammatik. I studien jämförs en försöksgrupp som nyligen arbetat med tre grammatiska moment med en kontrollgrupp som inte gjort det. Resultaten relateras till nivåer i processbarhetshierarkin enligt Pienemanns modell. De processbarhetsnivåer som undersöks baseras på de grammatiska moment som eleverna tränat på: rak ordföljd, progressiv form och do-omskrivning.

This study investigates if and how grammar instructions and exercises in Spanish textbooks have evolved during the last thirty years. More specifically it focuses on how the grammar is presented (explicit instruction) and on the nature of the exercises (input, production and interaction). The method for investigating these things is firstly an analysis of the explicit instruction, and secondly a quantitative study of the exercises. The number of textbooks analyzed in this study is four and only the chapters that focus on teaching the preterite are included in the analysis. The result shows a tendency towards direct explicit instruction and controlled production practice.

This rapport aims to examine the difficulties in presenting a complex game in a way that will invite new players by making the game more accessible. We discuss and present our process on how to create an application named ?Digi?-war that is easy and fast to, both, learn and use. Our solution to this issue includes RFID-tags and readers together with four buttons, as input devices. This simple input device, placed in a gun-type control unit, aims to provide an intuitive interaction..

I detta examensarbete undersöks möjligheten att automatisera underhåll med ett trådlöst inbyggt sensorsystem i en fallstudie om tvättmaskiner. Idén är att produkten ständigt kontrolleras via ett trådlös inbyggd sensor-system, där den kopplas upp och övervakas via ett moln. Det presenteras två molntjänster varav ett av dem används. En trådlös sensordesign an-vänds för att visa hur arbetet läggs upp, följt av hierarkiska modeller som beskriver designen i hårdvaru-och mjukvarunivå. Fem olika input-/outpu-tanalyser presenteras, där viktiga parametrar undersöks utifrån flera olika perspektiv och sensorer som kan mäta dessa parametrar.Som det framgår i resultatet, används den mest effektiva input-/outpu-tanalysen praktiskt på tvättmaskinen samt att prototypen anpassas efter den valda input-/outputanalysen.

The outset of this thesis is to raise questions on how we design for the mobile context and the capabilities of smartphones. Not only the presentation but also the use of input and interaction between a service and a user.This work evolves around sign up forms and answers the question: How does the sign up process affect the holistic perspective of a digital service regarding usability and user experience? This thesis consists of a case studies, and design experiments conducted on Twitter, Instagram and Randos sign up processes to explore if and how the usability, and the user experience could be affected and im- proved.This concluded some important aspects to be considered when designing sign up forms for a digital service.The usability, and the user experience is not only affected by user interaction, and the choice of input method but it?s also affected by which data the service is requesting, and more important; if that data is motivated to request by the service..

Teknikens utveckling har medfört att de flesta organisationer använder e-post, eftersom den är snabb och enkel att använda. Flera tidigare studier har visat att e-post skapar stress i arbetslivet. Syftet är att undersöka om e-post är förenat med upplevd stress samt vilka av faktorerna krav, kontroll och socialt stöd som korrelerar med dessa upplevelser. I studien undersöktes även om anställda känner sig stressade i sina arbeten. Studien bygger på en enkät med 50 deltagare från tre olika organisationer.

Teknikens utveckling har medfört att de flesta organisationer använder e-post, eftersom den är snabb och enkel att använda. Flera tidigare studier har visat att e-post skapar stress i arbetslivet. Syftet är att undersöka om e-post är förenat med upplevd stress samt vilka av faktorerna krav, kontroll och socialt stöd som korrelerar med dessa upplevelser. I studien undersöktes även om anställda känner sig stressade i sina arbeten. Studien bygger på en enkät med 50 deltagare från tre olika organisationer.

Background:Life-cycle costing (LCC) is an investment calculation that takes intoaccount operating costs throughout the investee lifecycle. LCC calculations are mainly usedto evaluate investments that have no revenue side. Attempts to apply the LCC calculations forbuilding-related investments have occurred since the 1980s. Despite the advantages ofusing LCC calculations, use has not passed through in full. The main obstacles have beenidentified as a lack of relevant input data, and insufficient experience of workingwith LCC calculations.

The number of text messages sent from mobile phones, has increased dramatically over the last few years. Along with that, we are witnessing a lot of new mobile portal services currently being developed. Many of these services rely on an ability to input text efficiently. The traditional phone keypad is ambiguous because each key encodes more than one letter. At present, the most common way to deal with this problem is using a stored dictionary to guess the intended input.

Background:Life-cycle costing (LCC) is an investment calculation that takes intoaccount operating costs throughout the investee lifecycle. LCC calculations are mainly usedto evaluate investments that have no revenue side. Attempts to apply the LCC calculations forbuilding-related investments have occurred since the 1980s. Despite the advantages ofusing LCC calculations, use has not passed through in full. The main obstacles have beenidentified as a lack of relevant input data, and insufficient experience of workingwith LCC calculations.

Background:Life-cycle costing (LCC) is an investment calculation that takes intoaccount operating costs throughout the investee lifecycle. LCC calculations are mainly usedto evaluate investments that have no revenue side. Attempts to apply the LCC calculations forbuilding-related investments have occurred since the 1980s. Despite the advantages ofusing LCC calculations, use has not passed through in full. The main obstacles have beenidentified as a lack of relevant input data, and insufficient experience of workingwith LCC calculations.